These Terms of Service ("Terms") govern your access to and use of Sorzio, a Google™ Sheets add-on, web dashboard, and Model Context Protocol (MCP) AI agent connector operated by Empra Consultancy LTD ("we", "us", "our"), registered in the United Kingdom. By creating an account or using Sorzio, you agree to be bound by these Terms.
If you do not agree, do not use Sorzio.
1. Service Description
Sorzio is a Google™ Sheets add-on, web dashboard, and remote MCP AI agent connector that lets you run AI prompts, web enrichment, email verification, multi-step Flows, and personalized Hosted Links against rows in your spreadsheet or hosted prospect lists. The service includes:
- A Google™ Sheets sidebar extension for composing and running AI, Enrich, Verify, and Flow runs.
- A web dashboard at sorzio.com for account management, billing, team management, settings, Decision profiles, Hosted Links Studio, and Flow templates.
- A remote MCP connector (
sorzio.com/api/mcp) and Hosted Lists workspace for running AI, Enrich, Verify, Flows, and Hosted Links from compatible AI clients such as Claude and ChatGPT. - Server-side processing infrastructure that executes each step with the appropriate third-party provider (AI inference, evaluation, live web search, web scraping, email verification, and transactional email).
- Bring-your-own-key (BYOK) support for connecting your own provider accounts on paid plans.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you use Sorzio on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
3. Accounts
3.1 Registration. You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3.2 One Account Per Person. Each individual may maintain one account. Organizations may have multiple user accounts under a single workspace.
3.3 Account Security. Notify us immediately at hello@sorzio.com if you suspect unauthorized access to your account.
4. Plans and Pricing
4.1 Free Plan. The Free plan provides credit-based access to all core features. AI, Enrich, Verify, and Hosted Links operations are charged from your prepaid balance at published rates (for Hosted Links without the Unlimited Add-On, publishing is $0.00 and a one-time fee applies on each link's first verified human open).
4.2 Pro, Scale, and Add-Ons. Paid plans are billed monthly at a flat workspace rate: Pro includes 1 seat, 7-day Hosted Lists retention, Scheduled Flows, and bring-your-own-key (BYOK) for AI providers; Scale includes 3 seats (with additional seats billed monthly), Forever Hosted Lists retention, and BYOK across AI, enrichment, and email verification. Any workspace may also subscribe to the optional Hosted Links Unlimited & Custom Domain Add-On (and extra custom CNAME slots). When a step runs against your own provider key, Sorzio does not apply its standard margin to that step; you pay the provider directly under your own account. Current pricing is published at sorzio.com and on the billing page of the dashboard.
4.3 Flows. Flows are multi-step pipelines that combine AI, Enrich, and Verify steps with row-level filtering between steps. Each step is charged independently at its per-operation rate, and only rows that succeed at a given step are charged for that step. Rows that fail or are filtered out are skipped and not charged for subsequent steps.
4.4 Cancellation of Running Batches. You may cancel a running batch or Flow at any time from the sidebar, dashboard, or MCP connector. Rows that have already completed at the moment of cancellation are billed as usual; rows that have not yet started are skipped and not charged.
4.5 Prepaid Balance. You may add funds to your workspace balance via credit card. Funds are non-refundable once added. Completed operations are billed at actual usage, so your balance can go below zero in some cases. Any negative balance is settled from your next top-up. New batches cannot be started while your balance is negative.
4.6 Auto-Recharge. If enabled, we will automatically charge your saved payment method when your balance drops below your configured threshold. You may disable auto-recharge at any time from the billing page.
4.7 Signup and Reload Credits. New accounts receive up to $20 in one-time welcome credit ($5 granted at signup, plus $15 unlocked when you enable Auto-Reload with a verified payment card or make a qualifying $20+ deposit). Single settled balance reloads of $1,000 or more receive a +10% bonus credit, subject to proportional clawback if the underlying deposit is refunded or disputed. Promotional credits have no cash value, are non-refundable, and we may change or end bonus programs at any time.
4.8 Price Changes. We may change our pricing with 30 days notice. Price changes do not affect operations already in flight or the current billing period for active paid plans.
5. Payment and Billing
5.1 Payment Processing. Payments are processed by Stripe, Inc. By making a payment, you also agree to Stripe's terms of service. We do not store your full credit card details on our servers.
5.2 Subscriptions. Paid plans and add-ons auto-renew monthly unless cancelled. You may cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial months.
5.3 Workspace Seats and Add-Ons. Scale includes 3 workspace seats, with extra seats beyond 3 billed monthly per additional seat. Optional Hosted Links Unlimited and extra custom CNAME add-ons are billed monthly alongside or independently of your workspace plan.
5.4 Cost Transparency. Before you run a batch or Flow, the sidebar displays an estimated cost based on row count and your configured providers. Final billing reflects only operations that actually completed successfully. The estimate is not a maximum. Final charges reflect actual usage and may exceed the estimate, which can leave a negative balance to be settled on your next top-up. Detailed usage history is available on the billing page of the dashboard.
5.5 Failed Payments and Disputes. If a subscription payment fails, we will retry your payment method; continued failure may downgrade your workspace to the Free plan or suspend add-on features. Initiating a payment dispute or chargeback automatically freezes workspace spend until resolved.
6. Acceptable Use
You agree not to:
- Use Sorzio for any unlawful purpose or in violation of any applicable law.
- Send unsolicited commercial email (spam) using data obtained through Sorzio.
- Scrape websites in violation of their terms of service or robots.txt directives.
- Use the email verification feature to validate harvested email lists for unsolicited outreach in jurisdictions where this violates anti-spam laws (such as CAN-SPAM, GDPR, or CASL).
- Bring API keys or credentials for provider accounts you do not own or are not authorized to use (BYOK abuse).
- Attempt to reverse-engineer, decompile, or disassemble any part of the service.
- Interfere with or disrupt the service or servers.
- Share your account credentials with others.
- Use automated tools to create multiple accounts.
- Circumvent usage limits, rate limits, or billing controls.
- Use Sorzio to process personal data in a manner that violates applicable data protection laws.
7. Your Data
7.1 Ownership. You retain full ownership of all data you process through Sorzio, including your spreadsheet content, Hosted Lists, AI outputs, enrichment outputs, and verification results. We claim no ownership over your data.
7.2 How We Access Your Data. The Sorzio Google™ Sheets extension reads from and writes to the specific spreadsheet you have initiated a batch from in our sidebar. We use the spreadsheets.currentonly scope for in-sidebar reads and a separate server-side OAuth flow for the broader spreadsheets scope used to complete long-running batches after the sidebar is closed or when triggered from the dashboard or MCP connector. You see and approve the server-side consent screen explicitly when you connect Google™ Sheets. When you upload rows to a Hosted List via the MCP connector or dashboard, Sorzio processes only the rows in that workspace list. We do not access other files in your Google™ Drive.
7.3 Data Retention. Batch and Flow metadata (row counts, costs, timestamps, success/failure status) is retained as part of your usage history until you delete your account. Produced outputs (AI text, enrichment content, verification verdicts) are retained for 7 days from completion and then automatically purged. The inputs a run reads are retained for about 2 hours after it finishes, and Hosted Lists uploaded via an AI agent or dashboard are retained for 2 hours on the Free plan, 7 days on Pro, and until deleted on Scale (with one-click purge available at any time). Results written to your spreadsheet are yours and are not affected. The full retention table is published in our Privacy Policy.
7.4 BYOK Data Processing. When you bring your own API key, the call to the provider is made under your own account and contract with the provider. Sorzio still orchestrates the request and writes results back to your sheet, and we log operational metadata such as model, token counts, latency, and cost class. We do not log the content of your prompt or the provider's response in the BYOK path.
7.5 Data Deletion. You may delete your account and all associated data at any time from the Settings page. See our Privacy Policy for details on data deletion and any data we are legally required to retain.
8. Third-Party Services
Sorzio relies on third-party service providers ("subprocessors") for hosting, payments, AI inference, web scraping, email verification, transactional email, analytics, error tracking, and customer relationship management. The canonical, comprehensive list (provider, role, region, data processed) is published at /subprocessors and updated whenever subprocessors change.
Your use of data processed through these services is also subject to their respective terms. We are not responsible for the availability, accuracy, or policies of third-party services.
9. Intellectual Property
9.1 Our IP. Sorzio, its source code, design, branding, and documentation are the property of Empra Consultancy LTD. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the service.
9.2 Feedback. If you provide feedback or suggestions about Sorzio, we may use them without obligation or compensation to you.
10. Limitation of Liability
To the maximum extent permitted by law:
- Sorzio is provided "as is" and "as available" without warranties of any kind, express or implied.
- We do not guarantee that AI outputs, enrichment content, or email verification verdicts will be accurate, complete, or fit for any particular purpose. AI models can hallucinate; fetched pages can be incomplete or out of date; deliverability scores are predictions, not guarantees.
- We are not liable for any damages arising from your use of AI-generated content, enrichment content, or verification results, including business decisions made on the basis of those outputs.
- Our total liability for any claim arising from these Terms or your use of Sorzio is limited to the amount you paid us in the 12 months preceding the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages.
11. Indemnification
You agree to indemnify and hold harmless Empra Consultancy LTD, its officers, directors, and employees from any claims, damages, or expenses arising from your use of Sorzio or your violation of these Terms.
12. Suspension and Termination
12.1 By You. You may cancel your subscription and delete your account at any time.
12.2 By Us. We may suspend or terminate your account if you violate these Terms, if your payment fails repeatedly, or if we reasonably believe your use of the service is harmful to other users or to us. We will provide notice where practicable.
12.3 Effect of Termination. Upon termination, your access to Sorzio ceases. Your prepaid balance is non-refundable. Data deletion follows the process described in our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the dashboard. Continued use of Sorzio after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved in the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer under applicable law.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Empra Consultancy LTD regarding your use of Sorzio.
17. Contact
For questions about these Terms, contact us at:
Empra Consultancy LTD
Email: hello@sorzio.com
Website: sorzio.com